Overview

At Drew House, we are committed to providing a premium shopping experience and ensuring customer satisfaction with every order. If your purchase is not completely satisfactory, our return and refund policy is designed to offer a simple and transparent process for eligible returns and refunds.

Return Policy

Customers may return eligible items to Drew House within 15 days from the delivery date. To qualify for a return, products must remain in their original condition, unused, unworn, and include all original tags and packaging.

To request a return, customers must contact our support team with their order details and reason for the return request. Items sent back without prior approval may not be accepted.

Refund Process

Once the returned item has been received and inspected, eligible refunds will be processed back to the original payment method used during checkout. Refund processing times may vary depending on your payment provider, but most refunds are completed within 5–7 business days after approval.

Original shipping fees are non-refundable unless the return is due to a damaged product, incorrect item, or fulfillment issue caused by Drew House.

Exchanges

If you would like a different size, color, or product, we recommend placing a new order after submitting your return request. Currently, Drew House does not offer direct product exchanges.

Non-Returnable Items

Some products are not eligible for return or refund, including final sale items, discounted products, gift cards, and items that have been worn, washed, damaged, or altered after delivery.

Please review all product details and sizing information carefully before completing your purchase.

Shipping for Returns

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. We strongly recommend using a secure and trackable shipping service when returning items to ensure successful delivery.

Drew House is not responsible for returns lost during transit.

Contact Us

For questions regarding returns, refunds, damaged products, or order-related concerns, please contact our customer support team at [email protected]. Our team is available to assist you throughout the return process and provide the support you need.